Shipping Policy

We have a maximum 30-day return policy, which means you have 7 days after receiving your item to request a return, and 30 days upon receiving your purchase to ship it back. 

To be eligible for a return, your item must be in the same condition that you received it, tag still attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@madebyashes. If your return is accepted, please purchase a return label and ship it back to ASHES, 341 James St. North, Hamilton ON L8L 1H3, Canada.. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at